Information that we may collect from you

We may collect and process the following personal information about you:

• Information that you provide via our website.
• Information that you provide if you contact us through our general enquiry form.
• Information that you provide when completing surveys that we use for research purposes.
• Information you provide which we may use during your stay, or to enhance your stay with us. This could include sensitive personal data, e.g. dietary requirements, health information and/or information about disabilities etc.
• Details of transactions (including details of payment cards used) that you carry out through our website.
• Details of your visits to our website, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and/or the resources that you access.
• Information that you provide when you enter a competition or promotion.
• When you report a problem through our website.
• Information that you provide when submitting a Meetings and Events enquiry.
• Information passed to us by third parties, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Site. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours.
• Information you may provide when ordering from our in-room concierge service.

Use of personal information

We may process personal information about you for the purposes of:

• Providing you with our services.
• Dealing with your booking, enquiries, complaints about our service, or other requests.
• Administering your booking and other services.
• Tailoring our services to your requirements and preferences
• Providing you with information about other products, special offers and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. This may include products and services made available by selected partners and any member of our group of companies.
• Conducting internal operations and analysis, including systems testing and statistical research.
• Restructuring our business operations, e.g. we may need to transfer your information as a result of a sale or acquisition.
• Complying with laws, orders or regulations.
• We may contact you by e-mail, text or telephone for these purposes. Telephone calls may be recorded for training, monitoring and/or quality control.

Information that you enter into our booking forms

Information that you enter into our booking forms may be collected and stored by us so that we may contact you in relation to your booking/enquiry/attempted transaction. This may be used to send operational emails to you, or to call you to respond to the enquiry, or for the purposes outlined above, or to enquire as to why the transaction was not completed.